Privacy Policy

Last updated: July 18, 2026

HeyMahjong.com (“HeyMahjong,” “Mahjong Academy,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website heymahjong.com (including its subdomains, such as learn.heymahjong.com), access Mahjong Academy, or interact with our services.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

Information you voluntarily provide, such as:

  • Name
  • Email address
  • Account login details
  • Information submitted through contact forms, class registrations, or memberships
  • Payment information, processed securely by our payment provider (Stripe) — we do not store your full card details ourselves

b. Usage and Technical Information

Automatically collected information may include:

  • IP address
  • Browser type and device information
  • Pages visited and time spent on the site
  • Referring URLs

Where required, this information is only collected with your consent, as described in Section 3 below.

2. How We Use Your Information

We use your information to:

  • Provide and manage access to classes, memberships, and learning materials
  • Communicate with you about classes, updates, or inquiries
  • Improve our website, content, and services
  • Maintain security and prevent misuse
  • Comply with legal obligations

We do not sell your personal information.

3. Cookies and Tracking Technologies

We use cookies and similar technologies to operate our site and, where you consent, to understand how visitors use it and improve your experience.

Cookie consent banner. When you first visit our site, you’ll see a cookie banner where you can accept all cookies, reject non-essential cookies, or customize your preferences by category. You can revisit and change your choices at any time using the “Cookie Preferences” link available on the site.

Categories of cookies we use:

  • Essential cookies — required for the site and checkout to function properly, such as fraud-prevention cookies used by our payment processor (Stripe). These are not subject to your consent choice because the site cannot function securely without them.
  • Statistics cookies — help us understand how visitors use the site (for example, via Google Analytics). These are only set if you consent.
  • Marketing cookies — used by embedded third-party content, such as the Google Maps widget on our Contact page. These are not loaded until you consent, and you’ll see a placeholder with a consent prompt in their place until you do.

We do not use cookies to sell your personal information, and non-essential cookies are not active until you consent.

For a full list of the specific cookies we use, their purpose, and how long they last, see our Cookie Policy.

4. Third-Party Services

We may use trusted third-party services to support our operations, such as:

  • Website hosting and infrastructure providers
  • Analytics providers
  • Embedded maps services
  • Email communications and form providers
  • Payment processing providers
  • On-site AI chat assistant
  • Learning platform tools

These providers have access only to the information necessary to perform their services and are required to protect your information. Where these services set cookies, they are categorized and governed by the consent choices described in Section 3.

5. Data Security and Retention

We take reasonable administrative, technical, and organizational measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure.

We retain your personal information only for as long as necessary to provide you with our services, manage your account, or comply with legal and financial reporting obligations.

6. Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under the age of 13. If you believe a child has provided personal information to us, please contact us so we can remove it.

7. Your Choices and Rights

Depending on your location, you may have the right to:

  • Access, update, or correct your personal information
  • Request deletion of your data
  • Opt out of certain communications
  • Manage or withdraw your cookie consent at any time via the “Cookie Preferences” link

You can make requests by contacting us at the email address below.

8. External Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

HeyMahjong.com Email: info@heymahjong.com Website: https://heymahjong.com